Tax Definitions - The plain truth about call centres (Guardian Unlimited)

We may be better at plain language, but Americans can teach us a thing or two about running a helpline A baffled reader this week asked for help filling in tax forms for the US Inland Revenue Service. Not being familiar with apostilles, notarizing and (fortunately, I feel) alien spouses, I was as baffled as him by the baroque language. The form is subject to the Paperwork Reduction Act, but in a ...

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